I was on a severely delayed train from Brussels to London and was told by Eurostar staff that I could claim compensation after waiting 24 hours. Which I did. I tried to make the claim online, which is what Eurostar encourages you to do. The system won't accept the claim and suggests contacting customer service for further help. You can only do this via the contact form. It took over TEN attempts to get the system to register a case: it just kept hanging. I also tried to call Eurostar to resolve but a recorded message tells you that waiting times are 40 minutes! How is this even possible? Eurostar have expanded and merged to over multiple, supposedly streamlined European journeys but customer service is in meltdown and cannot cope.
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Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford International Station
