The 9:03 train out of Paris was delayed for 1 hour 40 just outside the city, forced to wait on train and was told we would receive compensation for delay as it was over 1 hour.Tried to fill out form multiple times - kept rejecting the form saying either “details not recognised” or “sorry your train was not delayed over an hour” Logged a ticket for a claim with proof of delay and tickets, no responseRang customer service - waited on hold for over one hour (they say average wait time is 30 mins) still no answer so had to put phone down.So still no closer to getting the compensation of the 3 tickets purchased.Absolutely terrible customer service - would not recommend
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Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford International Station
