Eurostar cancelled return train during half term 10 days before departure. We felt forced to upgrade since no other tickets available on the date, and we cannot travel on any other. These are at double costs of original tickets. We eventually decided to cancel both journeys and request full refund but are unable to do so online. I contacted customer service and wrote to Traveller Care Team, but received nothing in 4 days. Are we supposed to travel or risk losing all money?
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Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford International Station
