London ST. Pancras was overcrowded and the staff lacked any skill of handling crowds - no announcement, nothing. We stood in the queue to reach the front when we were asked to re-queue because we were a bit early ! The staff were worthless and kept on apologising without taking any corrective actions as crowds kept building up.Now, the train was late and we were told to apply for a refund, so I did. 1. They first issued me a voucher of gbp 1202. Then, without telling me the impact that the monetary refund is going to be less than 1/3 rd of the voucher amount, they cancelled the voucher and issued a refund3. Then they said they will change the currency of the voucher 4. Then they said currency changing is not possible.Pathetic ! both service and customer service.Please do not sell tickets if you cannot serve customers.
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Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford International Station
