French passport control on British soil is a joke and should be investigated for their malfeasance. Eurostar is a big scam with poundland systems and french bureaucracy - a highly toxic mix. Avoid and get a plane. It took twenty mins PER person to clear passport control and they had to delay the trains. It gets worse. On the return journey - delayed after 5 mins running for twenty mins and counting. No comms on it. Disgusting and poor service. Never again in all my life. Charge points are stupid EU ones too. NOTE to the geniuses who run these trains - don’t make digital tickets compulsory and passport scans by machines compulsory if you don’t have the infrastructure or charge poundland rates and not premium ones. You should be investigatedUpdate - after nearly an hour sat after 5 mins of movement i get an email that says it will be delayed by 60-120 mins. Do these fools understand how much a ticket out of London costs? It’s not 1990 when tickets out of london were a tenner. You are talking £100 to get in and out of that garbage hole. I will be expecting a full refund of that ticket and this oneNext update. After an hour we are waiting at least 30 mins for a technician to give this tuna can the seal of approval to move. DO YOU THINK AFTER PAYING AT LEAST £150 A TICKET THEY DESERVE A F’ING TECHNICIAN PRESENT ON THE DAMN TRAIN????!!!!!!! How is this even legal to not have an engineer present on the train? Utter sh!t showIf you want to complain about Eurostar and don't fancy wasting your time on french beaucracy when they clearly archive all complaints in the bin, I suggest you write to the MP responsible for overseeing Eurostar’s management in the UK. LORD Peter Hendy. Get it sorted, Pete, or lose your Lordship! It’s an utter disgrace! What do we employ you for?Update. Apparently i will get back to St Pancras 3-4 hours late. But good news as we have the seal of approval to move (that was thirty mins ago and still no movement). Even better news is if your connecting train is part of the high speed alliance you can get a free ticket on the next available train. NEWSFLASH NO TRAINS OUT OF AT PANCRAS ARE ON THIS ELUSIVE HIGHSPEED ALLIANCE UTTER LIES. But it’s okay there is an email address we can mail re compensation which they haven't bothered to give us. Eurostar shpuld be prosecuted for being worse than public transport in India whilst charging Swiss prices. NEVER AGAIN
Claim your business profile now and gain access to all features and respond to customer reviews.
Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford International Station
