Eurostar changed my seats without warning to seats in the buffet car, which are unsuitable for travelling with my autistic child. There is no way to contact them directly, and their customer service is awful, putting people through a series of portals and automated responses. I've been chasing them for two weeks to try and get our seat allocation changed and have not received a response. Eurostar used to be a good company and I have used them frequently, but their customer service has deteriorated over the years, and I'm sorry to say that I will be reluctant to use them in future. There are alternatives to continental travel which at least provide customer support.
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Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford International Station
