PREMIERE UPGRADES ARE A SCAM!!! DO NOT PAY TO UPGRADE if you might need to change your date or cancel. This company's terms for upgrades are vague and misleading. Dark patterns, dark business practices. I paid an additional $135 to upgrade to premiere to have flexibility in my travel date and the other benefits of premiere, total paid $412. I then needed to change my date and was told i need to pay $167 to cover the "fare difference", which would put the fare at $579 for a one way journey, total fare should be $428. When I called customer service they said "Oh no the fare difference is based on your original ticket price, not what you paid to upgrade." What a SCAM. This company should be fired from existence.Here's their "terms" all the way down in the middle of a long list that no one would read. And even if you did, how does this possibly make sense to anyone just trying to book a train with the benefits of a flexible travel date..."If you cancel or change your train, the bid amount paid for the upgrade is non-exchangeable and non-refundable. Your upgrade cannot be transferred to another passenger. Your ticket (excluding the bid amount) will remain exchangeable and refundable based on the aftersales conditions of your original ticket. Eurostar’s aftersales conditions are available at:"Cool. Totally informative.Oh and can I cancel my trip altogether as included in the "Premiere" ticket class? NOPE. Great. I'll be flying in the future, I hope the world protests this awful joke of a scam.The "terms" that call this out... “Your Ticket (excluding the bid amount) will remain exchangeable and refundable based on the after-sales conditions of your original ticket.” Their wording in their terms and upgrade page is completely unclear, if you're not getting Premiere benefits this should not be considered a Premiere upgrade or it should be very clearly stated. "No cancelations, no changes to premiere class." But something so simple and user friendly could only deter people from giving their hard earned money so hide it in a long term sheet and a collapsible drop down with vague language at the bottom of the page.Dark.
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Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford International Station
