On the evening of the 30-10-25 I arrived at the Eurostar office at Paris Gare De Nord station ( having never been to Paris before and in transit from switzerland to UK. It was a drama navigating the stations and finding the location of the office, hence I was checking in much later than I had intended.)Upon arrival at 17:15 at that Eurostar office to check in and drop off my 28kg folding E-Bike ( in its own carry bag ) I was advised that the oversized luggage department had closed for the day at 5pm.There I was with e-bike and three pannier bags attached to the rear needing the bike to be placed onboard as oversized luggage so the e-bike, my pannier luggage and I could complete my journey to board the EuroStar departing for London at 6pm.The attendant behind the counter made some called and I was advised the Duty Manager Selin I lovely late 20’s lady ( 160cm tall at most ) was going to attend and escort me through to board the train.Only 1 problem no trolly to place the 28kg folded e-bike let alone the 3 pannier bags.So she decided, gowing well and truely above and beyond your required level of service ( clearly following my personal moto of “exceptional customer service has no ceiling”) decidedwe together would sort it. She slung one of the pannier bags over one shoulder I carried the other 2 in one hand and we both grabbed a handle each of the e-bike bag ( sharing the 28kg weight ) and proceeded to walk to the the station and all the way to the train door.What an exception employee truely living the placing the customer at the centre of what they do, and once again going well above and beyond the level of customer service that any customer could expect. As Duty manager she clearly shows how Eurostar employees truely have the customer at the centre of their focus and are passionate about resolving customer solutions as they present.Well done Selin you are a true credit to Eurostar and set an example of focusing on the customers problems and turn them into a positive memorable customer experience.Hopefully senior management will become aware of this and your efforts are given the recognition and credit they deserve. Regards Claudio Raiola
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