I am a frequent Eurostar passenger and I am writing this as a direct warning to anyone considering travelling with them. After numerous trips, my experience has been consistently disappointing and, frankly, unacceptable given the premium prices charged.My repeated problems include:•Toilets frequently out of order. On multiple journeys the toilets were not functioning properly or were unusable, which is unacceptable for long-distance travel.•Carriages and compartments smell and are not thoroughly cleaned. I have repeatedly found compartments that smelled and showed obvious signs of poor cleaning; it did not feel hygienic.•Train managers’ behaviour: rude, unprofessional and at times aggressive. I have encountered several train managers who were dismissive, rude and unhelpful.•Apparent abuse of authority. From my point of view, some staff members seem to use their position to shut down passengers’ concerns rather than help them; I witnessed behaviour that felt like an unnecessary exertion of power.•First-class catering is far below expected standards. Food served in first class often appears and tastes not fresh — meats looked questionable, bread seemed stale, and the water used for tea sometimes appeared unclean. For the price of first class I expect basic food hygiene and quality, which I did not receive.•Overall impression: a company that markets itself as premium but repeatedly fails on cleanliness, customer service and basic onboard standards. After so many disappointing trips, I feel Eurostar gives the impression of caring for passengers while in practice passengers are regularly let down and their money is not respected.This is not a single isolated incident — these are repeated issues I have personally experienced. If you value cleanliness, respectful staff and decent onboard food, be cautious: my experience suggests you may be disappointed.To Eurostar: please take passengers’ reports seriously. Improve maintenance so toilets work, enforce higher cleaning standards, review and retrain staff on respectful customer service, and overhaul your first-class catering quality. Paying customers deserve consistency and basic respect.
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Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford International Station
