eurostar.com

2
2 Based on 61 reviews

Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford In...

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Smriti Prakash Suman
Combo of negligence on fronts of both DB-international and Eurostar.

Well at least DB lets you cancel any tickets free of cost within a few hours of booking. Eurostar doesn't-- even if the mistake lies clearly on the end of the train operators.I had a trip from through Germany into Belgium. The DB app was showing a complete connection with two transfers for a certain amount. I booked it. Turns out the train after the second connection was included in the ticket but not available and the ticket, though it mentioned the complete set of connections, suggested that I got to book a separate ticket for the last leg-- ALL this AFTER the payment has been made.I naturally tried separately booking the last leg of the journey, but the connection being shown was apparently invalid (don't ask me how this works, I am clueless- that they dare show a connection, pitch people to buy tickets accordingly, and then the connection is shown invalid).I am certainly surprised and disappointed with db-(international) booking experience. But at least DB returned me back the full amount for the first train in the connection. However, Eurostar didn't. They kept back 70% of the ticket price.I have tried launching a complaint with Eurostar, but looking at the reviews from others on this platform, I have very little hope of any reimbursement.Stay careful when you book a connection with multiple providers.

1
Date of experience: Oct 25, 2025

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Business Details

  • Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford International Station

  • language https://www.eurostar.com

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