I am disappointed with Eurostar’s handling of loyalty points. Despite being a new customer trying to support train travel over flying, I have faced repeated issues with my points not being credited. For my previous trips, I submitted my requests shortly after traveling, but never received any response or points. Only when I followed up—after the 90-day deadline had passed—was I told I was too late to receive credit.For my latest trip, the system mistakenly showed the train as cancelled, so I couldn’t claim points online. After a 90-minute wait on the phone, I was promised the points would be credited—but nothing has happened.This pattern feels like Eurostar delays resolving issues until the 90-day deadline passes so they can deny points, which is extremely customer-unfriendly and frustrating. If this persists, I will have to reconsider my use of Eurostar and return to flying.
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Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford International Station
