It has taken over two months for the expenses I incurred when my train on June 24th had to return to London instead of proceeding to Paris. The claim I tried to submit via the website had not been registered, in spite of an on-screen message to the contrary. It is very difficult to get through to someone on the phone, and when I did finally succeed, the first person who dealt with my request did not in fact submit my receipts to the accounts department. It took a second phone call (again after trying for most of one day) to achieve the required result.
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