Eurostar needs to improve its customer experience. It's basic economics, for any international travel hub, that you need to have a short time for your customers to clear security and passport control (ideally less than 5 minutes - the new Smiths Detection security scanners in use at UK airports enable this) leaving as much time as possible for your customers to enjoy quality businesses in your departure areas (where your customers can enjoy spending their hard earned cash - they can't do this when trapped in a hot and unnecessarily long queue). There is no excuse in 2025 for failure to deliver on these KPIs. There is a lot of room for improvement. Eurostar should fix the long queues, passport control gates that don't work and general poor customer experience (and lobby the French and UK governments to invest in fit for purpose infrastructure (i.e. passport control gates that work, if it's their fault and not the fault of Eurostar).
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Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford International Station