Absolutely disgusting morals, my trip was cancelled and I couldn't find any information on whether I could cancel and get a refund. The FAQs where no help, they just said the refund depended on the ticket class but didn't say which class could refund! I went through the cancellation process thinking that as it was letting me cancel with no warnings it must be refundable only to get an email after saying it wasn't refundable. At no point in the process did Eurostar suggest I change the date on my ticket rather than loose over £200 by cancelling. Changing the date is an option I would have used.If Eurostar are honest they would probably admit that this process is not transparent and they should warn people when cancelling and offer the transfer option. Would definitely not recommend using this company and looking at other reviews people seem to agree.
Claim your business profile now and gain access to all features and respond to customer reviews.
Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford International Station
