We narrowly missed our Eurostar train by a few minutes and were directed to the reception desk at Paris station to exchange our tickets. The staff member informed us that the only available train was the following morning.
We asked them to check again for any same-day availability, but were told there were no seats remaining. We then checked the Eurostar website ourselves and found tickets available for the last train of the day.
When we returned to the reception desk to show this, the staff member insisted that her system displayed no availability and that any online attempt to purchase would fail. Despite this, we proceeded to purchase the tickets online and were successful. After showing the confirmed tickets, we were directed to another reception desk, where our tickets were printed with no issue.
This experience was very disappointing, as it appeared the staff member was unwilling to exchange our tickets at a lower price for the train we had just missed. Had we not checked for ourselves online, we would have been unnecessarily stranded in Paris for an additional day.
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Eurostar (Official Web site): Train ticket, short break, city break, weekends. Travel to Paris, Brussels, Lille, Disneyland Paris, Bruges, Avignon and more than 200 Destinations form London St Pancras station, Ebbsfleet International Station or Ashford International Station