Extremely disappointing and frankly alarming experience with Evans Cycles.
I purchased a bike last May, which was later subject to a safety recall due to a potentially dangerous fork defect. Evans Cycles never notified me. I only discovered the recall by chance, despite the manufacturer explicitly advising riders to stop using the bike immediately because the forks can fail suddenly and cause serious injury.
Unknowingly, I had been riding a potentially unsafe bike for three months.
Trying to resolve the issue has been equally frustrating. Customer service is effectively locked behind a web chat where representatives are unable to provide meaningful assistance or a phone number to speak to someone. I was told the issue was “raised” and that I would be contacted by email, but given the safety implications, the lack of urgency is deeply concerning.
For a company selling safety-critical products, this level of communication and support is unacceptable. I expected professionalism and responsibility. What I received was silence and indifference.
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