Well what can be said apart from shocking. Let me start by saying please save you money and do not spend it on a new bike at this shop .
I’ve had two electric bikes from Evan’s and both bikes I’ve had to pay out of my own pocket because they are not competent to do so .
The first bike a muddy fox electric avenue I had replaced 3 times because it was faulty when they finally supplied one I still had to pay out to get things fixed after just one month I had to replace 3 spokes and the gears broke and had to replace them because I just did not trust them anymore the second bike why did I go back I know again the cassette had to be replaced twice after 2 weeks the chain snapped and the gears still do not work as they should I’m done with contacting them as it’s impossible none of th technicians have experience and the customer service is just shocking so please go to a local bike shop yes they are a bit more expensive but you get good customer service and experienced technicians SAVE YOUR HARD EARNT CASH AND DONT SPEEND HERE
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