Eventbrite could put their focus on the user journey and be so much better. Lack of communication, signposting or important context means the UX is cumbersome. I also disrespect companies that abandoned their Twitter/X account as this was a great way get quick help. Confirmation emails are all about Eventbrite and not about their customer experience. There is a distracting button, which sends you off through login to download a PDF of your ticket, when the first action most people will want to take is to add the event to their calendar. Therefore the ticket information, which appears lower down in the email ought to be signposted or appear at the top. So "scroll down for event information and add to calendar" would be useful. Or put ticket information and add to calendar at the top of the confirmation email and then add context "to download a PDF of your ticket click below". The current lack of communication was stressful, disorientating and wasted my time searching on Google and Youtube for how to add an eventbrite ticket to my calendar. It was right there in the email but absolutely no directions to it. Communication is free. Eventbrite need to consider their UX and signpost us!
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