Made a mistake with a ticket order (my fault, I hold my hands up to that part). Organiser's refund policy is just 'contact the organiser'. Did that via Eventbrite, waited a few days, no response. Did it again, waited a few days, no response.Submitted a refund request directly to Eventbrite, declined with generic script.Found a separate email address for the organiser, contacted them, waited a few days, no response.Submitted another refund request directly to Eventbrite, explaining the above and stating the organiser is in breach of their refund policy, declined again with generic script.I've now raised a dispute via my credit card company but I'm not optimistic.Moral of the story, check your order details VERY carefully (description, date, location, quantity) and only place an order if you're certain you'll be able to attend, because otherwise, the organiser can just choose to ignore you and Eventbrite will do bugger all about it. It's seemingly impossible to speak to a human being at the company. Dreadful service and I'll never part with any money on their platform again.
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