I had a pretty bad experience on my recent visit to the Ever Car dealership in San Francisco. I wanted to trade in my Tesla Model 3. The vehicle runs perfectly with no warning lights, performance issues, or service alerts of any kind. When I arrived, a technician inspected the car and gave the green light, which led to an initial trade-in offer that seemed reasonable.However, once I started the buying process, the shenanigans started. After the salesperson went to the manager to begin the paperwork, I was now told that another technician had found a problem with the drivetrain. No diagnostic evidence was provided, and the car continued (and continues) to drive flawlessly. Anyone familiar with Teslas knows that if there were a real drivetrain issue, the car would either go into limp mode or not drive at all—and Tesla’s system would flag it immediately. That didn’t happen.It felt like the original trade-in offer was a bait tactic just to get me in the door. It seemed like they invented a problem to justify changing the deal. My guess is this happened because I wasn’t using their financing and declined their extended warranty—so the manager was looking for another way to get more of my money.The salesperson seemed cool and really knew a lot about the car I wanted which I appreciated. But i walked out feeling slimed and frustrated.I’ve had far better, more transparent experiences with CarMax and Carvana. I don’t recommend doing business with Ever Car. Unless they get their act together and clean house of shady managers and finance people, I doubt they will survive as a business. These kind of tactics are unacceptable given that there are dealers that behave ethically and transparently.UPDATE - The general manager saw my review and reached out to me. He said that there was no intent to play sales games or use bait and switch tactics. He seemed genuine and I am inclined to believe him. But this still leaves the question of why the Ever tech flagged my car for having drivetrain problems. By the way, I have now driven my Tesla around 450 miles since visiting Ever and I have no problems or weird noises with the car. I recently had Tesla look the car over and they gave it a clean bill of health. So even if Ever was not doing anything shady (which I want to believe) they have a tech problem. I wonder how competent their techs are in evaluating the cars they have for sale. I would give Ever another chance but I would do two things: 1. I would have my car inspected BEFORE I tried to trade it in to Ever and have the report in writing; 2. I would ask to have whatever car I wanted to buy from Ever inspected by an independent EV competent shop. Ever is new and still working out how they want to do business. I would suggest getting their technical competence together and then letting the public know about this so we can be confident of their assessment of the vehicles they take for trade in and those they sell.
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