My interaction with the service was not only unprofessional but also emotionally distressing, especially given the nature of the treatments involved. I reached out to this company due to known allergies and the sensitive nature of the work (permanent makeup for lips, traumatic scars, stretch marks). I had a patch test, confirmed appointments, and checked my booking. I was careful, polite, and transparent throughout. Looking back, the procedures, such as a stretch mark treatment, were described in a robotic marketing tone rather than with clear clinical explanations. This was unsurprising, considering the founder's background as an internationally recognized brand strategist. The focus seemed more on branding than on straightforward, evidence-based discussions about risks. When I sought clarification by summarizing my understanding (like asking if the treatment was just microneedling), the tone of communication shifted noticeably. From that point, it felt like my informed questions were unwelcome. After being reassured that my booking was correct, I inquired about flexibility since their artist only worked on Mondays. I wanted to know if there were alternative artists available who could treat me using their inks. In response, all my appointments were abruptly canceled without warning, and I was dismissed in a shocking manner. There was no attempt to discuss or clarify. The decision was made unilaterally. What made this particularly distressing was the lack of trauma-informed care. The artist laughed when I expressed concerns about my allergies and suggested that worrying would 'manifest' a bad outcome, which felt dismissive. Being told they suddenly decided not to assist was jarring, especially considering my traumatic scars, which they were aware of. I have since looked closer at the practitioner I was scheduled with. She seems to have a limited visible portfolio, faces unanswered criticisms on social media, and practices that diverge from common standards (like stating that certain procedures can't be performed after neutralization, which many established artists do). This raises questions about her experience. She also mentioned her employment at the company was due to her friendship with the owner, making me wonder about the independence and accountability within their processes. Overall, the impression I am left with is of a company that prioritizes branding over careful, client-centered practice. Given their work on people's bodies—especially concerning scars, intimate areas, and clients with allergies or trauma histories—this approach feels unsafe. It's also cruel. I would strongly advise anyone with medical sensitivities, who requires trauma-aware communication, or who seeks expertise, to think carefully before engaging with this service. What I experienced was not merely 'business.' The sudden withdrawal of care and dismissal of allergy concerns are destabilizing. As the only brand that marketed itself as free of my allergens, I am now left without options, with old wounds and scars, just as their sales pitch had convinced me otherwise. Finally, I’m left with a mark from their patch test that is now useless since I’ll have to find another provider. I consider this bodily harm and a daily reminder of their treatment. I am considering legal options.
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At Everlasting we are passionate about eyebrows, lips and eyes. We believe it's contagious. We provide outstanding PMU education, services and product innovations that help people grow their careers and income.
