Yesterday I placed my first order with Everlife for sublingual Semorelin Tablets. As soon as the order confirmed, I noticed the dosage was wrong. I call Customer Service and was told that since the order was still awaiting Doctor approval, they could only request the change at that time. Later that evening, when the order was approved, I noticed the dosage was still wrong. I called Customer Service and spoke with Anna. After a little investigative work, Anna was able to cancel the order and resubmitted it with the correct dosage which again required Doctor approval. The next day, a supervisor called to offer apologies and to confirm the correct order had been approved by the Doctor and was being processed. Later that day, Anna reached out again to confirm the order had been corrected and was being shipped, offered her apologies, again, and gave me a discount on a future new product order. Needless to say, I was incredibly pleased with the service I received. A first order error that could have left a bad impression was resolved quickly, with apologies and the offer of a future discount. I've ordered supplements from many companies over the years, but Anna and the Everlife Customer Support team are heads and shoulders above the rest. I highly recommend this company and its products. Thank you Everlife and thank you Anna!
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