I wish I could give zero stars. I want to share my personal experience renting through Evernest so that others can make an informed decision.During my tenancy, I experienced several challenges with maintenance and billing. Plumbing repairs that were performed did not appear to resolve the issues, and afterward I was billed for work orders related to those problems. From a tenant’s perspective, it was difficult to understand why I was being charged for issues that seemed connected to previous maintenance.There were also instances where maintenance visits were scheduled without a time being coordinated with me first. When I was unable to be present, I was later notified of missed appointment charges. This process felt confusing and frustrating since I had not confirmed the appointment times beforehand.In addition, fees were added to my account that I did not fully understand, and I was informed that rent payments could not be processed until those charges were addressed. This made resolving the situation more stressful.Overall, my experience was that communication and coordination around maintenance and billing could be improved. I would encourage anyone considering renting through Evernest to carefully review the lease terms, maintenance policies, and fee structure so they understand how these situations may be handled.
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Evernest provides residential property management services in more than 50 markets across the United States. Our professional property managers can help with leasing, maintenance, billing, and more.