We had an extremely disappointing experience with Maya Madden in her role as Business Development Manager at Evernest. During the onboarding process, multiple commitments and representations were made regarding services, responsiveness, and overall management capabilities in order to secure our property under their management. Unfortunately, once we moved forward, those promises were not fulfilled.There was a clear gap between what was communicated upfront and what was actually delivered. Expectations were set that ultimately went unmet, leading to frustration and a loss of confidence in the transition process. Transparency and follow-through were lacking, which made the experience challenging and unproductive.Based on this experience, I would strongly encourage other property owners to thoroughly document all representations made and ensure expectations are clearly defined in writing before proceeding.
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Evernest provides residential property management services in more than 50 markets across the United States. Our professional property managers can help with leasing, maintenance, billing, and more.