If I could give Evernest zero stars, I would. They have been incredibly unprofessional. Their communication is terrible. The turnover at the company is so fast that my resident coordinator has changed multiple times in several months. They never let us know that someone new is handling our account, but when I call they say "oh that coordinator doesn't work here anymore." You always have to talk with someone at the call center, they rarely connect you with someone who can help, and NEVER let you speak to management. We had a 12-month lease on a rental property from August 2024-August 2025. We were erroneously charge bills in March that were not ours. I contacted Evernest the same day to let them know that bills had been charged to our account that were not ours. They had me submit proof of payment for every utility bill I had paid since our lease had begun, even though it was clear that the bills that had been added incorrectly to our account were dated prior to the beginning of our lease date. It is the end of November, and they still have not resolved this issue. Our lease ended in August. Because there were 'outstanding' bills on our account, they overcharged our last month of rent and still have not refunded us. Then they sent us an itemized bill of charges for maintenance on the home after our move-out which included $250 for lawn maintenance and another $300 for the carpets to be cleaned and another $260 for the house to be cleaned. We took pictures of the mowed lawn and cleaned house and provided a receipt from a cleaning company. We very obviously left the house in better condition than when we moved in. They argued that because we didn't have a receipt for having the carpets cleaned that they would need to charge us for the carpets to be cleaned. This was not a part of our lease agreement. We mowed the lawn the entire time we lived there including the weekend we moved out. I have emailed and called them countless times and they will not address or resolve the issues. They are trying to keep our money which is not theirs and charge us even more. Please avoid Evernest. We bitterly regret renting with them and are so distressed that we still haven't gotten any help from them over 4 months since our lease ended. We want the money that is owed to us, and they will not give us our refund.
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Evernest provides residential property management services in more than 50 markets across the United States. Our professional property managers can help with leasing, maintenance, billing, and more.