evernest.co

Evernest Holdings INCOMPETENCE will INCONVENIENCE you and cost YOU MONEY!!!!!

Evernest Holdings does not care about its residents, is negligent, and incompetent! Their INCOMPETENCE will COST YOU MONEY!!!! I have been a tenant since 4/2024. I had very few issues my 1st year; however, it seems that as soon as I resigned my lease, I got a new resident manager, Jennina Juban, and I started having serious issues. I got a notification that my Georgia Power account had been closed. I called Georgia Power to find out that Evernest Holding had closed my account and taken the electricity bill out of my name. I call and email Jennina Juban, and she tells me in a lackadaisical tone to call Georgia Power and get it switched back into my name. I couldn't understand why Jennina Juban, the customer service rep, would think I, the resident, should inconvenience myself at work to correct their/ EVERNEST HOLDINGS error? Since I knew Jennina Juban did not seem to care enough to call and correct Evernest's error, nor cared enough to investigate and explain why this happened, I called because I DO CARE, and I wanted the situation handled correctly and promptly. This process was long, tedious, and stressful because I was on a flat bill rate that could possibly not be recovered, my rate could rise, and Georgia Power could also charge me a reconnection fee. After it took me forever to have Georgia Power switch my electricity bill back into my name, Evernest Holding closed my account and switched it back into their name 2 MORE TIMES!!! I had to keep calling and emailing Jennina Juban, and she kept telling ME TO CALL Georgia Power to correct EVERNEST HOLDINGS ERROR by switching the bill back into my name. By the third time Evernest closed my Georgia Power account, Jennina Juban had the gall to ask me if I was sure that it was Evernest Holding. I said I was more than sure it was Evernest Holding because the Georgia Power Rep told me both times I called why and who kept closing my account. I told Jennina Juban my real concern was that this time, I am not calling Georgia Power again. Evernest can keep the electricity bill in their name; however, I can tell by the lackadaisical response that the people who run Evernest don't know or care that the bill is in their name and won't pay it for the property that I am renting from them. Consequently, this means that the electricity will be cut off at the property I am renting and leaving me and my minor child without heat or air conditioning. I felt frustrated and stuck. I wanted to break my lease right then. Jennina Juban said she would call Georgia Power to confirm that it was Evernest that was closing my Georgia Power account and find out why. It took 3 Times!!!! Then, when the situation was finally resolved, I wound up having to call Georgia Power for a third time, even after Jennina Juban called Georgia Power to get the account switched back into my name. Most disappointingly, Evernest billed me for the time they CLOSED MY ACCOUNT and took the bill out of my name. This wasn't fair nor good customer service, especially since Evernest knows I was on a flat bill rate. Thus, I was charged twice due to Evernest's lackadaisical attitude, negligence, and incompetence. I disputed this charge with Nabil Kebbab, Resident Services Coordinator. Nabil Kebbab asked me for proof of Georgia Power payments over and over. I provided proof of on-time, current payment of my unprorated flat bill rate over and over to prove I was charged 2 times- once by Georgia Power and the second time by Evernest Holdings. Nabil Kebbab, Resident Services Coordinator, final response was: I must provide a bill statement for the time frame that Evernest Holding closed my Georgia Power account and took the bill out of my name. How is that even possible? Georgia Power is not going to send 2 bills to 2 different people for the same property and the same usage time period. More INCOMPETENCE AND POOR CUSTOMER SERVICE. Evernest Holdings INCOMPETENCE will INCONVENIENCE you and cost YOU MONEY!!!!!

Date of experience: Oct 03, 2025