evernest.co

The worst possible property management

This is a review from a rental property owner; investors considering working with Evernest should read this. Evernest bought out my local management company, and made big promises about improved service and lowered fees. Neither were ever delivered. In fact, getting a hold of Evernest Columbus is nearly impossible. There is a single email address for the entire organization, no phone number, and maybe someone will eventually reply to your email. Most of the time it required 3-4 emails to get a reply, and even then it was not helpful. The level of incompetence at Evernest is truly shocking (and I speak from years of experience with multiple management companies). Year end accounting was terrible. Repairs were overpriced. Their turnover in staff is constant; apparently no one can stand working there for long. I and numerous other investors have jumped ship to other local competent professionals for management. When I told them I was doing so, Evernest essentially blackballed me, not replying to any emails. There is no way to get a hold of the upper level management at Evernest; none. A tenant collection was never implemented, nor passed on to my new management, costing me thousands of dollars. A year after I switched property management, away from Evernest, I got a bill from a collections agency. The bill claimed that a utility bill from 1.5 years prior had not been paid. I consulted my records, and Evernest had charged ME for this bill 1.5 years ago, but had never paid the utility company. I contacted Evernest. And I contacted them again. Over and over again. Finally, after several months, they admitted that they hadn't paid the bill. Since then, I've been pestering them to actually pay the bill, and to send me a receipt of it being paid, and I still haven't received it.If this is the kind of hassle you want in your life, by all means, hire Evernest to manage your properties. Buyer beware.

Date of experience: Mar 28, 2024