A costly, disappointing company. Our family trusted Everpresent's initial project cost estimate based on their experience and paid a deposit of half up-front, but we were later charged nearly double the deposit amount before they'd do the work, and then ultimately $675 -above- the already higher projected cost, over 15% higher. Take note that our slides were meticulously organized and preserved by a now deceased family member... and untouched since, until they opened them and gave us the projected cost. The project was also over a month late and only completed after we pointed out that their own (poorly designed and limited) app showed there had been no new photos added for over 2 months by the time the completion date came and went. In the end we even missed being able to print out photos for an elderly family member for Easter because they hadn't sent a download link in time (they blamed Gmail's spam filters, ironically in an email response... Which proves their mail was getting through - though I did check to be sure), and the app locks out downloads by requiring an extra step, and despite multiple emails back and forth I gave up. Terrible communication, slow and dodgy excuses in follow-up, defensive and downright egotistical self-aggrandizing... didn't return phone calls, and didn't even have the courtesy to apologize or even try to explain in the slightest for the price jumps or lateness or poor service. I'm reasonable and most often post 5-star reviews across Google and other sites to reward good companies and help them attract potential customers, as my family and I trust this same review process to help steer us away from these mistakes. The system failed us. After 7 months we did get the files on a thumb drive and are happy to never think about this company again. Whatever good reviews we saw, and are seeing, might as well be for an entirely different company than what we encountered. I can't explain the difference, especially since ours was a big project and I've never known large orders to be treated worse than small orders. Hope this helps the next family avoid the disappointment.Whatever excuse is likely to come in response to this, I'm sure it won't be an honest apology. They were steadfast in refusing to so much as truly admit wrongdoing, only that there was a misunderstanding. Never was capable of taking accountability. Take it or leave it. The slides I'm happy to enjoy, which I should have done with a scanner from Amazon, but this company is one memory I'm happy to forget
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We help families digitize, organize and share photos/videos. We are known for digital photo organizing, scanning, video transfer and custom design services.
