Customer (non) service line was useless. All I needed was for someone to explain my bill and check that my Solar production had been properly credited. The customer service rep could do nothing, but transferred me to hold with the renewables dept. There I got a recorded message and estimated 2 day wait for a response call. All I needed was a knowledgeable person who could explain my bill; all I got was the runaround. And.... the promissed quality followup on my original call never came, so this is the only way I can provide feedback for such poor service.
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Eversource is New England’s largest energy provider, proudly serving more than 3.6 million electric and natural gas customers in CT, MA and NH.