Contacting customer service sucks the life out of you. Their speech recognition system is abysmal. It takes a full 5 minutes before an attempt to connect you with an agent begins. After that time you get a recording that tells you that wait times are long and that you should try calling later in the week when call volume is lower. Hey Eversource, instead of making your customers bend over backwards to try to reach you how about simply staffing up on the days that you know will be busy?
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Eversource is New England’s largest energy provider, proudly serving more than 3.6 million electric and natural gas customers in CT, MA and NH.