I purchased a Bulgarian annual vignette from evignet24.eu.
The official price of the Bulgarian annual vignette is 49.60 EUR, but I was charged 73 EUR. After receiving the invoice I noticed an additional “one-time registration fee” of 23.4 EUR.
This additional fee was not clearly presented during the purchase process and creates a misleading impression about the real price of the service.
I tried to contact the company to request a refund of the additional fee. However, the website allows only one contact request and blocks further communication. Direct emails are also rejected automatically.
Because of this I had to escalate the case through my payment provider and consumer protection authorities.
I strongly recommend that consumers purchase Bulgarian vignettes only from the official government website.
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