Fantastic quality and attention to detail!I have my own longstanding business so I have very high standards and expectations from other businesses.We ordered package 22, and from the packaging and installation videos to the installation measurement details this company gives you on delivery within your item, is just brilliant. You really have a feeling when the item is delivered that this company has really thought about the customers experience in receiving and erecting the media walls. They even provide you with an 8mm drill bit!! I felt that no expense had been spared to get this right.Whilst we were installing the media wall, I called twice to ask questions (which were obvious in hindsight), and I was able to speak very quickly to Rob and Jacob who were more than happy to help me.The air spray finish is worth every penny and does not even look painted (outstanding finish) and is something we were apprehensive about so we ordered a sample and the final product was exactly the same finish as the sample we received. We order 'white' smooth finish and the product is a pure white.The fire is also beautiful with some lovely settings. We received logs (both big and small) and crystals (small and large, brown and clear) so you can choose what's you like best and have a play around with different display. Again, its those little things that made this internet business not feel like an internet business!We checked everything twice as we went through the ordering process with this company as its such a lot of money to pay over the internet and this business was nearly 2 hours from us and they do explain its the customers responsibility to double check sizes etc when confirming the CAD drawings. The media wall is heavy (due to the quality) so it is a two person job. I did with my 75 year old dad and it took us ages to install, but that's because we wanted to take our time and do everything right and extra carefully, again due the cost, but everything was there that we needed and we kept playing pause on the installation video to step by step.I highly recommend this business and the media wall products.Well done to everyone at evolution fires and well done on this product and in achieving the feeling you have managed to get across to your customer about the care, quality and time that goes into this product. It was felt and appreciated and well respected on installation due to this.Now to enjoy for many years to come.From Nicky, Ann and John
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