They said they delivered fat-sucking treatment; they did not and I'm hundreds of dollars out of pocket because it didn't work! I thought fat treatment might be a good idea so I booked two treatments as suggested on the FAQ page. During the initial session, there was no consultation to discuss potential treatment options; I was immediately directed to proceed with the therapy. I was asked whether measurements or photos could be taken not knowing they are important to the procedure being a nice out for you. This importance was not explained to me. Had it been the case, I would have accepted them. The second session felt markedly different from the first, particularly in how the treatment was administered. Clearly the operator was a much more experienced that the first. The difference in the "service" was stark, especially with the application of the equipment to my belly. The first operator was new and unexperienced. Their adverts do not state a minimum of three sessions as explained during the second session let alone three sessions per month. If there are three required, you SAY they are required. It's a simple case of do what you say and say what you do and not mislead your customers. I was NOT cautioned that the treatment might not work. That is a lie. After two months, I expressed that I didn't want to continue investing in an ineffective treatment, only to be told that a minimum of three sessions was required, contrary to your website's terms and conditions, which stated two to three sessions. The service was not completed on their end and NSW Fair Trading are involved. They said they delivered; they did not.
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