We had to cancel a guest reservation because of a heater issue at our vacation rental. As requested by the company, we submitted complete documentation for the cancellation. However, the company subsequently withheld around $1,300 from a later guest payout without any notification, explanation, or justification. This lack of communication and one-sided decision was both frustrating and unacceptable.
Claim your business profile now and gain access to all features and respond to customer reviews.
Evolve is a hospitality company with a mission to make renting a vacation home easy for both owners and guests.
We work on behalf of our owners, managing the hardest parts of their rental business from online listing optimization to 24/7 guest support and more.
We also promise our guests homes that are 100% ready for their arrival so they can be sure that, when they rent an Evolve home, it will live up to their expectations—or we’ll make it right.See more
