Evolve was our 5th and final location for a 3 week 2026 winter hiking trip with my husband, our 2 dogs along with my brother and sister-in-law. We are from Michigan and booked 5 stops in 5 different states, 1st stop was Ohio with no issues, great stay. Unfortunately, a severe weather situation across the nation was expected to start during our 2nd stop in Kentucky. The host agreed that it would be dangerous to stay, so our trip was cut a day short due to heavy snow predictions. We had to leave a day early and got a one day refund which we didn't even request. Our 3rd stop was scheduled for Alabama which was canceled at the request of property manager due to ice predictions. This left us with the disappointing decision to make the 8 hour journey home because we were not only worried about travel conditions but didn't know where it would be safe to travel too if we altered our trip. Our 4th stop in Illinois completely understood the situation and gave us a full refund. The evolve rental cabin was supposed to be our the 5th and final stop so we were hoping they would understand this difficult predicament we were in and would consider giving us a full refund rather than just 50% since we were requesting cancelation by Jan 23rd for a Feb 1 stay. They refused stating that the weather may not be an issue by then. If we didnt cancel by Jan 25 we would get 0% back so we didnt want to risk that eiter. I will never rent from Evolve in the future and we rent several times a year. We will also share this experience with friends and family, we are very disappointed with your customer service! VRBO was also quite disappointed with Evolve and gave us key cash to help and not lose us as a customer.
The issue was for our stay at East End River in Madison, Indiana
Jennifer D.
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Evolve is a hospitality company with a mission to make renting a vacation home easy for both owners and guests.
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