My complaint is as a seller who has been chasing a parcel since I dropped it off at the Parcelshop on 3 June where it was scanned and I was given a ticket. Parcel weighs 2.6kg and size is 13x13x22cm.H051JA0119366338According to tracking the parcel did not get collected but on checking next day with staff I was informed that all parcels had been collected. This is where the problems start as it turns out the package was not scanned by the courier/agency worker before he took it so unfortunately tracking could not be updated to show where it was in the system. I would be curious to know what the courier has done with this item, after all, a parcel doesn't just disappear into thin air but I will let you draw your own conclusions as to what could have happened. It is now 8 June and despite being told someone would get back to me by 6th I am still waiting..........
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