I am reposting this because it is increasingly evident that Evri, as a delivery company, does not prioritise its customers. Their communication channels, particularly for missing parcels, are ineffective, and the resolution offered a mere £20 refund plus the postage fee is entirely inadequate.On 4th April 2025, I was standing at my front door waiting to receive a delivery from Evri. The tracking information suddenly stopped updating, and I was later informed via email that the parcel could not be delivered that day and would arrive on 5th April 2025. That delivery never occurred, and to this date, I have not received my item.This is not an isolated incident. Just a week ago, a friend of mine experienced a similar issue. An Evri driver marked a parcel as delivered, even uploaded a proof-of-delivery photo then left with the item. My friend was not home to accept the parcel, yet Evri insists it was successfully delivered.A simple search online reveals that countless other customers have suffered from missing parcels, poor service, and lack of accountability. A company that claims to serve the public yet consistently fails in transparency and reliability should reconsider its place in the market.What is most frustrating is the inconsistency in Evri’s responses:First, they claimed my item was a prohibited parcel.Then, they stated the item had been located and would be delivered.Later, they said the delivery was under investigation.Eventually, they confirmed the parcel was missing and issued a refund of only £20 plus £4.95 postage.This is unacceptable. I am deeply disappointed, and regardless of how long it takes, I am committed to holding Evri accountable for this experience.
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