We get numerous parcels from Evri and never had cause to complain until I took delivery of a parcel I had paid for and insured of vintage family china. When the sturdy and heavily bubble wrapped box marked fragile arrived it looked very squashed, it had clearly been manhandled as a layer of china was smashed into smithereens. I lodged this via a Chatbot and was told I would receive a reply in 24 hours. Yes I did but “Sophie” from customer service keeps asking if my package has arrived yet. Or if I have asked neighbours!! Have repeatedly followed this up asking how to progress the claim but days later am still asked if it’s arrived! Am beginning to get very very annoyed at these mindless follow ups. Adds insult to injury for vintage pieces annihilated by mishandling. If anyone is out there from Evri who is not an automaton please deal with this H00FRA0002294705 250507- 030323. All delivery details have been provided repeatedly 2 weeks laterDozens of email chase ups - no reply. No way of making a claim because the request for the relevant documentation not answered. A truly awful service.Have lodged a claim to Barclays for the visa payment which included insurance, which I clearly have not been able to use. Let’s see where that takes us. Considering an approach to the Financial Ombudsmen for the failure to activate the insurance I paid for.Have rarely encountered such bare faced indifference Update 14 JuneThe initial response from Parcelcompare/ evri to my Barclays complaint was to dispute it because the parcel had been delivered. Strange that, when the last word from Evri was that they were “ investigating” the non delivery. Scores of emails asking how to claim for the damage have never received any acknowledgement! Didn’t feel they should be allowed to get away with it so sent all the correspondence to Barclays and pointed out I had paid for a service I never had, ie delivery of a parcel protected in the event it arrived damaged. Eureka! Got a refund of the postage costs today so proves that even if this disgraceful outfit can avoid paying for the damage some recompense is possible. Took some effort but felt this appalling organisation should not receive a penny!
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