Evri delivered my parcel in a disgraceful condition. The box was crushed, ripped, and dumped in a communal stairwell without knocking or leaving a card. The label even said “Heavy – Handle With Care,” which was clearly ignored.I contacted both the retailer and Evri with photographic evidence, including Evri’s own delivery photo, proving the parcel was left in that condition. Pets at Home later refunded me in full due to Evri’s delivery failure.Evri then responded to my complaint twice claiming the parcel was “still on the way” and that they were working to get it delivered. This was days after it had been left at my door and after I’d already received a refund. They clearly hadn’t read the complaint—or chose not to.Instead of investigating, they sent copy-paste template replies, ignored every fact I provided, and continued updating the tracking with false information. I submitted a formal complaint through Resolver, provided photo evidence, and detailed the entire situation. Still nothing but irrelevant messages and evasion.This isn’t just incompetence. This is a breach of the Consumer Rights Act 2015, which requires delivery services to handle goods with reasonable care and skill. Evri clearly did not.This is not an isolated case. One look at reviews here and on other platforms shows the same themes over and over—damaged parcels, false updates, ignored complaints, and no accountability.Evri failed in every way• Unsafe and negligent delivery• Lied about parcel status• Ignored formal complaint and evidence• Refused to take responsibility• Broke their legal obligations under consumer lawIf you’re reading this while considering using Evri, think very carefully. If they mishandle your delivery, you will be stuck chasing them around in circles while they send automated replies.If Evri or Trustpilot require a parcel number to “verify” this review, I’m happy to provide it privately. But I won’t be posting my 16-digit parcel reference on a public platform.
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