I sold my Thule bike carrier and lighting bar via ebay and after carefully protecting the package in layers of bubble wrap and sealing in a robust cardboard box sent the item via Evri Parcels. The item arrived at the buyer's address with the lighting unit smashed so I had to make a substantial refund to the customer. The Evri Parcels website makes it impossible to claim for the damage to the goods, for example the automated chat bot always assumes you are the buyer! There is no information on how to claim for goods damaged by Evri while in transit. I have left messages on the Evri Parcels contact number, again this is automated and you cannot speak with a real person Evri have failed to reply to my calls/messages. Bottom line I recommend Evri Parcels is best avoided and a trusted carrier such as Royal Mail or Parcel Force used if you are sending goods in the U.K.
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