I ordered a parcel on Thursday the 12th and I got a message confirming it would arrive on Wednesday the 18th. Then I got another message informing me it would be delivered on Monday the 16th. I was not around Monday, so I had the parcel diverted to the Post Office (a drop off point) opposite my house (30m away). Instead of dropping of there the driver took it back to the depot. Since then I have contacted them only to receive generic emails back. You can't chat to anyone online and you can't phone a person to find out any info. I filled in two enquiry forms and was told an agent would phone me within 24hr, however this did not happen. I still have not received my parcel. I will not use these again! Just as poor as Hermes was!
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