Absolutely appalling system, both for customers and retailers. There is NO means of contacting them directly, you either get a chat bot, which is one of those doesn't allow you to ask specific questions but only acts on information it wants you to give them, so for details of a delivery it will only take the tracking number, postcode etc, then point you back to the tracking details that are already provided, WE wanted to ask why a parcel had been returned after just one delivery attempt but were unable to do so, The only other option is to phone them, which is a bot-controlled callback system so again it's completely impossible to contact them. Absolutely eery "contact us" link on the website points you back to the chat or phone option, even if you try to find their complaints procedure. I know you're busy, Evri, with millions of parcels to deliver every day but it's totally unacceptable to deliberately prevent people from contacting you with a "free text" question that WE want to ask, not an FAQ that you assume we're looking for.
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