I purchased a laptop with insurance managed by a third party. A straightforward screen claim on October 18 has turned into 46 days of unsatisfactory service:– Device sent in, then “lost” in transit for over three weeks,– Returned with a faulty screen repair (visible blemish under the new panel),– Multiple support inquiries either auto-closed or ignored,– Long stretches of complete silence,– No loan or replacement provided,– No substantial apology or compensation for the time without a functional device. The proposed “compensation” still leaves me at a loss and does not fully cover a comparable replacement, despite their own deductible policy capping the excess at £100. The retailer needs to take responsibility for the insurance products they offer and the partners they engage. As it stands, I cannot recommend relying on this warranty if you need your device for work.
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