Avoid this service! I am currently experiencing a nightmare with them. I will share my email exchanges with them here. Their response times are extremely slow, and the entire process has been chaotic. I bought a laptop from a retailer and, after damaging the screen, I submitted a claim. Since then, the communication has been disorganized. I received an email stating my phone was repaired — absurd since I sent in a laptop. Eventually, I was told the repair cost exceeded the laptop's value, and they would declare it a total loss. To complicate matters: - My insurance was terminated prematurely without a refund for the unused period. - The voucher issued was £50 less than the original laptop value. - When attempting to use the voucher for a new laptop, my order was canceled due to item unavailability. - I was promised a refund within three days, but I have yet to see any money, and my voucher has disappeared. I also sent the laptop with crucial personal data, which was not backed up due to the damaged screen. Despite the hard drive being intact, they refused to return the laptop, leading to permanent data loss. This situation is completely unacceptable and has caused me immense distress. I demand: - A full refund of the voucher value and the additional funds added. - A refund for the unused portion of my insurance policy. I no longer wish to purchase anything from this retailer. Their service has been unreliable and unprofessional.
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