I submitted an insurance claim, and the initial process went smoothly. The repair was confirmed, and I received a tracking number for the phone's return. Two weeks later, the tracking indicates that the courier is still waiting for the package. I have received no responses to my support tickets and cannot find another way to follow up. I hope this rating prompts them to take action or at least provide an update. I did receive a response to my ticket four days ago, stating the item is lost and they will follow up with the courier. However, I have not heard back since my reply. I judge a company by their response to issues, and this is not good.
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