Claim reported on Sunday, accepted Monday morning. I reset my device as instructed and contacted the retailer for the shipping label. It is now Wednesday, and despite numerous attempts to reach out via email and support tickets, I have received no response. All I need is a label! The device is critical for monitoring health, and a repair or replacement is urgently needed to avoid missing a potentially dangerous medical episode. Why wasn’t the label sent automatically when the claim was accepted? It seems like a tactic to manage workload while extending the time from receipt of the broken item to claim completion. Reports indicate it takes a week just to send the label! I expected a smooth service with minimal downtime. The device could have been in use if we hadn't followed the reset instructions, but now it’s just packaged up, waiting for the elusive return label. If anyone from the service sees this, please expedite this claim!
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