I have a warranty for a laptop purchased through a platform. I submitted a claim on Tuesday via the portal and was informed I'd receive a reply within one business day. It's been much longer without any update. I've attempted to reach out, but the only option is to submit a ticket, and there's still no reply. I even emailed the platform, but they haven't responded either. This situation is frustrating, especially since their documentation promises a response within one business day. It feels like they are not adhering to their own terms.
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