I wanted to share my experience with the EWT Gold Series 606 water softener (now owned by Culligan Ireland) that I've had for about five years. Like many others, I made quite a big investment in this system, plus I've been paying around €200 every year for their maintenance service. The sales team convinced me it was worth it, promising the unit would last at least 10 years with regular servicing.Just a couple of months ago, during my annual service, I noticed something odd - the salt level hadn't dropped for ages. I mentioned this to the engineer, but he brushed it off, saying the salt was just stuck and cleared it out. Well, wouldn't you know it, the unit suddenly stopped working shortly after and started making these awful beeping noises. I tried reaching out to customer service multiple times, but they couldn't have seemed less interested in helping.Finally, they sent a technician who found that the head unit (basically a plastic piece that controls water flow) was broken. Their solution? Pay €380 for a replacement! After some back-and-forth, they dropped it to €300, or offered a new system for €650. Given the hard water in our area, I needed something working quickly and couldn't face starting over with another company, so I grudgingly went with the head unit replacement.Here's what really gets me - this wasn't due to anything I did wrong. It's clearly just poor quality materials, and they should have replaced it free of charge. To add insult to injury, after Culligan took over EWT, they wiped out all my loyalty points from previous referrals and purchases without even a heads-up.Bottom line? I wouldn't recommend these folks to anyone. The product quality is questionable, their customer service is frustrating at best, and they clearly don't care about their long-term customers. Save yourself the headache (and money) and look elsewhere for your water softener needs.
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Since 2002, EWT have provided Water Softeners, Water Filters and Water Coolers all over the Ireland. Over 100,000 people depend on EWT for their Water Treatment equipment. We’re proud of our success and owe it to exceeding your expectations and putting...