INEXISTENT CUSTOMER SERVICE. Had an issue with the softener unit late 2024, where it kept beeping and asking for a servicing. I went ahead and scheduled a date with their technicians and paid the full price for it. Turns out it was an error on their ends and payment wasn't required. I've agreed not to get a refund but to have a proper servicing at a later date as it was already paid for. A few months later, now in 2025, I've been trying to contact them for 3 weeks now and no sign of their customer service, not even an auto-responder on email. I had a good experience with them until recently, but things right now are quite disappointing.
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Since 2002, EWT have provided Water Softeners, Water Filters and Water Coolers all over the Ireland. Over 100,000 people depend on EWT for their Water Treatment equipment. We’re proud of our success and owe it to exceeding your expectations and putting...