Ex1 Cosmetics trades dishonestly After I received an incomplete order which Ex1 admitted was due to the fact their website is unable to update stock levels at time of order therefore I was charged with my full order when I did not even receive half my order!After numerous emails to Ex1 from Nov 24 they have totally disregarded refunding my payment even after admitting in writing that they owe me a refund!After reading other reviews I discover other customers are in the same situation as me where EX1 do not action refunds which is a legal requirement when goods are not provided.How can Ex1 Cosmetics mainly the owner Farah Naz conduct her business like this. Stealing from customers to profit is not away to run a business.As of 31/12/24 EX1 have still not issued my refund.I will in due course contact Trading Standards as this is just wrong.
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78% of British women still arent totally happy with their foundation. Are you one of them? EX1 exists at the intersection of science and beauty, fuelled by the desire to challenge beauty industry standards. Created by Imperial college biochemist Farah ...